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Quality Buick GMC Dealer In Alton, IL | Serving Hazelwood, MO I was able to review your policy, and what you purchased covers far more than just your wheels and tires. Laura Buick GMC - VehicleSearch (705) 733-3332. Thank you for reaching out and bringing your concern to our attention. 10/31/22 I picked up my vehicle I was charged $2715 for repairs that were either partially done or not done at I was also charged for a water pump that was never replaced. It's nice, it's clean, it's well-lit, that's really the important things right there, said service technician Chad Brauss of his new work digs. The warranty repair was approved by warranty company but the wheel company they used said they couldnt repair the rims. Automatic 557 Continuous 2 Manual 6. Bought a used 2015 GMC Sierra Denali from the business. So every time I get in my truck Im reminded of the day I took my truck to Laura Buick to get what should have been a simple part change. Please let me know if you have any questions or concerns. LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd, Collinsville, IL - Yelp Restaurants Auto Services Laura Buick GMC 120 reviews Claimed Tires, Car Dealers, Used Car Dealers Closed 8:30 AM - 6:00 PM See hours Write a review Add photo Share Save Photos & videos See all 24 photos Add photo Services Offered Verified by Business All.i ask don't let me waste my time to fix something that a dealership worker gets paid by the hour to do. I called Laura Buick GMC who I bought the truck and warranty through to get my money back because the warranty was no good since the wheels couldnt be fixed. That's out of more than 2,100 Buick-GMC dealerships nationwide. Email Me More info. As a result of your most recent repair being cosmetic coverage on chrome wheels, an excluded condition and component, the warranty company denied this claim. Not sure how you sell an extended warranty to fix the wheels the say its normal wear and tear and never intend on honoring this warranty. Laura Buick GMC insights Based on 10 survey responses What people like Fair pay for job Ability to meet personal goals Areas for improvement Sense of belonging Time and location flexibility Trust in colleagues Overworked and Underpaid RECEPTIONIST (Former Employee) - Collinsville, IL - October 26, 2021 The title says it all. If GMC decides to not right this for me I will not purchase vehicles from them in the future. Laura Auto Group is a Buick, Chevrolet, GMC, Dodge, Jeep, Ram, Chrysler I am sorry to hear you are having issues with your GMC Sierra. Customers can feel that when you walk in. Laura Buick-GMC was also in the top 65 for Buick sales nationally. Laura Bogard - Head of Commercial Marketing and Communications - LinkedIn It's much more comfortable.. I thought in purchasing the warranty I added 60k miles of warranty to the vehicle but have now found out that is not the case. Buy I guess I'll call again to wait on hold again and say to call me back and I bet I won't hear back again when they promise to call back. New Vehicles for Sale in BOWLING GREEN, KY | Leachman Buick GMC Cadillac BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The manufacturer should be responsible to replace the dash on the vehicles since they used inferior material and didnt do the recall for 6 years or so which allowed the dash in my truck to deteriorate to the point it was already getting brittle and cracking. Laura Anderson - Owner - Laura Buick-GMC, INC | LinkedIn He's one of the new salespeople hired on since the expansion. Meet Our Staff | Georgian Chevrolet Buick GMC Auto Dealer It has been 2 days since I asked for the information and I still have no response from them. No car available for me now. We're just a low-pressure place to buy, we had a lot of inventory and we had a lot of great incentives.. Bob Brockland Buick GMC - New & Used Cars, Auto Repair Shop Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. Learn more about Birdeye. Get notified about new Makeup Artist jobs in Harrow, England, United Kingdom. To clarify, your wheels would be covered under the road hazard portion of the warranty (bent from a pothole as just one example). laura buick-gmc inc. His father will be here. Laura Buick-GMC Headquarters 903 N Bluff Road Collinsville, Illinois62234 (618) 623-4768 Driving Directions Laura Buick-GMC Summary ABOUT Overview Laura Buick-GMC's headquarters is located in Collinsville, Illinois, USA 62234. Rolla, Farmington, and Chesterfield, MO Chevrolet, Buick, and GMC customers can visit us to check out our wide inventory of vehicles. It is very atypical for a wheel as pictured in the images shared with us to have any type of cosmetic issue caused by a material defect. Something old and something new help Collinsville car dealership sales soar JOHN SWISTAK JR.,. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. truck with the options I was looking for on the Laura Buick/GMC website. In any event we are here to help. Laura Buick GMC - Home - Facebook Rick DeStefane President-CEO-Owner of Reliant Care . Report To: Area Sales Manager, Laura Mercier. Drivetrain. But they're also smiling. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan Chevrolet Owner Benefits Owning a Chevrolet vehicle has its perks. My question has nothing to do with the millage. Quality Buick GMC is your trusted Buick and GMC dealer. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. All vehicles are listed on our site until they are physically sold, however, we do not take multiple deposits on vehicles while waiting for a car or truck to ship from General Motors to our dealership nor from the time they arrive at our dealership until the time a customer takes physical possession and completes a sale. They were working with salesman David Powell, who has been selling cars for 11 years. Not all accidents requiring a tow constitute a major accident. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. Laura Buick GMC, Inc. (1.43 mi. www.laurabuickgmc.com Laura Buick-GMC is a family owned and operated automotive business with a strong commitment to customer satisfaction. Location/ Store: Harrods, Knightsbridge When I called the extended warranty company they said the extended warranty was also canceled. After three week they call us and we paid and receive our car. Believe that I have experienced fraud and need help rectifying this issue. We are happy to review this again for you to see if there is a way for your repairs to be covered under the warranty you purchased. Search more new GMC vehicles for sale here at Laura Buick GMC. 9 complaints closed in the last 12 months. And followed up with everything I called about. This is why your vehicle repairs were incomplete. So its up to the manufacturer to change the outcome of my experience and satisfaction. Laura will be here. The new showroom at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Laura Buick GMC - Home - Facebook I have taken very good care of my truck (for 12 years 78,000 miles) and it is in excellent condition other than the now demolished dash. Get more reviews from your customers with Birdeye. BBB Business Profiles are subject to change at any time. Owner at Laura Buick-GMC, Inc. Collinsville, Illinois, United States. Now that I have an issue, I have reached out to the dealership for a copy of the warranty benefits and contract. 136. I can be reached directly at ************ ** ********************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Well I didnt end up getting the GMC but instead went with a ram. Owner at Laura Buick-GMC, INC Collinsville, Illinois, United States. This is a good team atmosphere, not a lot of places can say that, Powell said. When Glen isn't managing our shop he . COLLINSVILLE Gray 2023 GMC Sierra 1500: Used Truck for Sale - L232081A Buick so I went on there website and applied and So idk if they didn't comprehend the what I was saying? I called dealership and spoke to the sales manager at Laura Buick GMC and he said they do not need to disclose vehicle accident report for unless it was a major accident. Accidents requiring towing is a major accident. We took it in and they kept it about another month and a half. Plus Im ashamed to face the people that Ive referred to your dealership that also purchased vehicles and pray they dont get a recall or need any kind of repair work Laura Buicks incompetent team does. Visit us today and see for yourself. Click the link in the email we sent to to verify your email address and activate your job alert. Please let me know if I can assist with anything. 3 reviews. Harry was very helpful. We took it back in and they kept the car another month. Great team at Laura Buick GMC. We combine family values, integr Please contact me at your convenience and we can help resolve your concerns. Laura Auto Group, family owned with a strong commitment to customer satisfaction Browse Our Extensive Selection of Vehicles Category Make Model Max Price 1568 Vehicles Search Inventory Laura Buick GMC ADDRESS: 903 N Bluff Road Collinsville, IL 62234 SALES: 618-344-0121 SERVICE: 618-307-4724 View Inventory Visit Website Laura Chrysler Dodge Jeep RAM Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and Laura Waller - Senior Public Health Officer- Healthy Weight - LinkedIn Note that complaint text that is displayed might not represent all complaints filed with BBB. Glen has been part of the Georgian team since 2000 and has a combined 30 years in the Automotive industry. Join to connect Laura Buick-GMC, Inc. Report this profile . Show All. I'm glad I didn't buy a 2022 heavy duty friend have the same issue I'm having 5k miles vs 150k diesel is a diesel my 2000 f350 400k miles no problem runs like champ. Dealership did not disclose vehicle being in an accident that involved being towed prior to purchasing. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. When my payment statement arrived I noticed extra money besides the wheel warranty was credited towards the balance. The new showroom at the Laura Buick-GMC dealership. Come see why we are the #1 Volume Buick GMC Dealer In The Nation! Customer service online and in person were amazing and very friendly. Those items included replacing engine mounts, transfer case switch, driver seat bezel, water pump thermostat, tires, alignment, and a radiator. Please let me know how we can further assist. Subscribe with this special offer to keep reading, (renews at {{format_dollars}}{{start_price}}{{format_cents}}/month + tax). They can feel the good vibes, see people hustling and running around. Along with the truck I purchased a paint/interior protection plan. Location Leachman Buick GMC Cadillac Model Code 4NC56 Buy From Home KBB INSTANT CASH OFFER Get Financed Online Click to call Available Now! This is why a proration rather than full refund is being offered. Jack Anderson Jr., who co-owns the dealership with his wife and dealership founder Laura, said having an aggressive amount of stock for customers to pick and choose from has also been key. Laura Buick GMC Reviews, Ratings | Car Dealers near 903 N Bluff Rd In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. In addition I went to get an oil change at a major change, and they said that the drain plug is completely stripped so the only way it is coming off is if it breaks off. We have offered to perform this repair again to your satisfaction at no cost to you. I will make sure to share my experience and dissatisfaction from Laura Buick/GMC with any and everyone possible in the future. Our goal is to give you a better way to purchase and service your automobile. Clearly false advertising. | Learn more about Laura Waller's work experience, education . As for the drain plug issue; we were able to verify that the plug was not stripped at the time we last serviced your vehicle. Beat local competitors. However, you were provided and declined additional repair work to fully repair your vehicle. 10 followers 4 connections. You have permission to edit this article. After several conversations with the **** ******* at Laura Buick GMC he said the when he spoke with the warranty company the were denying the claim because they said it was due to possible cleaners or road salt which caused the problem and falls under wear and tear. Last chance! (And who knows how many more.). This has been going on for several weeks and every time I call to get an update the response is either any day or let me go check and get back to you. I canceled a wheel protection warranty on 11-23-2021. In case you have further questions on booking your test drive or require certain recommendations on how to reach our dealership, contact us at +1618-623-4768 where we now have happy, intelligent car dealership industry experts that can surely assist. ***** ****** Laura Buick GMC in COLLINSVILLE | Your Buick, GMC Dealer near St. Louis Buy. Dont see how this is normal when is impossible to avoid the salt in the winter months in Missouri. Located on North Bluff Road, the dealership recently underwent a 23,000-square-foot expansion. It is my understanding that this concern was resolved last Friday, April 22, 2022 by our Finance Manager ***** ******. After a week the check in light came back on. LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd - Yelp Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. 903 N Bluff Rd, Collinsville, IL 62234 United States, 'Facebook Reviews' are now 'Facebook Recommendations', How to respond to bad reviews and repair your online reputation. Seriously underwater., Arch Madness: 2023 MVC Basketball Tournament bracket, schedule, game times, TV info, St. Louis man charged in quadruple fatal crash; police say he ran off with his license plate, Centene expects to lose millions of Medicaid customers beginning in April, Neman: Missouri womans saga of trying to find common sense at Walmart, I can still hear the roaring of the engine, says father of teen maimed in downtown St. Louis. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We would be happy to assist you in resolving your issues. ****Please Note: We are humans working with computers . Thank you for bringing this concern to our attention. Along with the truck I purchased a. We are part of the Orveon Group, and in joining Laura Mercier you will not only receive innovative and artistry led training, you will also join an incredible group network of brands, where developing our people is at the heart of our business. Very helpful and friendly. Quality Buick GMC Cadillac - 165 listings. Sistemista Windows/VMware (RIF. ************. It is now back with Laura Buick. What does this say about GMCs professional grade? We believe in transparency in all aspects of our transaction, which is why we prominently display AutoCheck Vehicle History Reports on every used vehicle on our website, free of charge. Visit the Career Advice Hub to see tips on interviewing and resume writing. Uses inter-personal skills and enthusiasm to engage effectively with stakeholders from across a number of sectors and services to ultimately improve health and wellbeing. For December, we were 25th in the country (for GMC sales), so we just continued our growth, Anderson said. THE BENEFITS OF CERTIFIED SERVICE When it's time for vehicle maintenance, let the Certified Service experts handle it. Used Cars; New Cars; Certified Cars . Thank you for brining your concern to our attention. Laura Buick-Pontiac-GMC Truck, Inc. | Complaints | Better Business Scott was very professional and helped as much as he could! . View All Lifted Trucks Loaner 2022 GMC Sierra 1500 Crew Cab Short Box 4-Wheel Drive SLT Sale Price $58,396 Total Savings Up To $8,191 Stephen Hagopian, of Glen Carbon, looks at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. ************ We apologize for the dissatisfaction you are having with the warranty product you purchased two years ago. After finding the 2016 GMC Sierra truck with the options I was looking for on the Laura Buick/GMC website. in 16 reviews, I actually flew into St Louis from Atlanta and drove my new Canyon home. in 6 reviews, I bought a truck from Dave Pusa at Laura GMC and it was probably the best experience I think I could have had. in 9 reviews. I also purchased an extended warranty on the wheels and tires. Attracting new construction and providing resources to long-time local businesses are on the agendas for Collinsville and Edwardsville for 2013. Laura Buick GMC corporate office is located in 903 N Bluff Rd, Collinsville, Illinois, 62234, United States and has 60 employees. Easy, done. They were supposed to fix a place on the car, but they went back on their word there. General Manager at Laura Buick-GMC, Inc. Collinsville, IL. Dear ****** Thank you for bringing your concern to our attention. Meet the Guys Who Make Laura GMC the Best - Laura Buick GMC Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. The end of Oct. we took our Buick Regal to Laura Buick dealership because our check engine light was on. Grow your business. Laura Chevrolet Buick GMC of Sullivan has a customer-first policy, which is why we are the preferred dealer. Quick View 34 photos Save New 2023 Buick Enclave Premium FWD MSRP $56,285 Leachman Price $55,785 Savings $500 See Important Disclosures Here Specifications Stock Number B23113 Exterior Moonstone Gray Metallic *******************************. The manufacture is well aware that the inferior model car plastic that the dash is made of on a $55,000 truck is not made to last over 3 years or any future maintenance without breaking or cracking and no plan other than change the airbag and leave the dash in pieces and not be responsible. But anyways I shouldn't have to keep calling to check up on an answer. Transmission. I feel this warranty they sell is advertised with false information because is says they will cover cosmetic damage to the surface that alters the normal appearance of the wheel but then deny the claim saying its wear and tear. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan ***** also provided you with a discount of $318 to help offset some of the charges. However, they would not cover paint peeling. Please let us know when you would like to have to coordinate the touch-up repair and we are happy to accommodate your schedule in doing so. All questions answered. The Historic Houses Association is a membership organisation for owners of stately homes and represents the interests of over 1,600 of the UK's leading privately-owned historic houses, castles and gardens, many . Owner at Laura Buick-GMC, INC Collinsville, IL. Laura Buick-GMC dealership at 903 N. Bluff Road. They use *** and getting some work done I check with *** to let them know of a possible claim before going to shop and they tell me dealership sold me a extended coverage cover only by gas powered heavy duty and that the extended Coverage doesn't not cover Diesels and was told when I bought the coverage it did. We pick the car up and after a week the light came on and the dash bored went crazy light going off and on and the car cutting off. Despite the AutoCheck clearly displaying that this vehicle was in an accident requiring a tow it still has an AutoCheck Score of 94; well above the typical score for comparable vehicles. Part of the front lot at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Your comprehensive owner benefit program, Chevrolet Complete Care, ensures our commitment to owner satisfaction.