That person will tell you who the city's contact is in the Comcast governmental affairs office. Our community is your official source on Reddit for help with Xfinity services. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. I need someone to come out and fix it. -ATTU-verseCare. You aren't allowed to. Massive outages do occur because of problems such as storms, floods etc. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) How do you fix an exposed wire without electrical tape? I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Filing a report of a low hanging cable? - Google Groups Scan this QR code to download the app now. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. In order to get started can you please send me a Modmail message with your full name and service address? Rod Furlan is a crook and Thief and should be held accountable. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Here is a list of frequently requested telephone numbers: Cable. For immediate assistance, check out the Xfinity Assistant. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums For your safety, do not touch or move the downed line. Create an account to follow your favorite communities and start taking part in conversations. Update on June 10, 2021. Comcast Xfinity Outage Report Is The Service Down? Call 800.288.2020 . Press question mark to learn the rest of the keyboard shortcuts. Thank you for reaching out to our forums community, its great we can connect this way! I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Emergencies and Safety | Consumers Energy I have called multiple times but I don't have an account so it won't let me through to talk to someone. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Whenever there is an outage, your first step is to report it via email or twitter. Companies respond better when others are watching. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. It has been severed months ago and left hanging. First Call 9-1-1. A woman in Huntington says she contacted Comcast several times about a line. Then Call Us. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Include the words "Firewall Investigation" in the subject line. Create an account to follow your favorite communities and start taking part in conversations. Search accounts based on account number, or chat online. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Our team can assist with getting those downed wires raised. I have a downed wire in the middle of the street. How to Report an Issue Online Visit xfinity.com/xfinityassistant. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. It's infuriating. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A: Cable and phone wires dont carry current, so its safe to remove them. Click the "New message" (pencil and paper) icon, 3. By selecting Accept all, you consent to our use of Cookies. In the 'To' line, type "Xfinity Support" there. . Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. How do I talk to a real person at Comcast? Reporting A Downed Dangerous Pole | AT&T Community Forums Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Do not send the firewall logs as an attachment. How much notice do you need to give Comcast to cancel? https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. The ground around your car may be energized. You can contact 811 to get utility lines marked. If you have questions about your services, we're here to answer them. We have all the tools to help with your cable line and make sure it gets taken care of. An official employee, such as myself or whoever is first available, will respond. Hello @user_300363 and thank you! Cloudflare Ray ID: 7a2ad44e3df86ef8 Never touch a downed overhead electrical line. An official employee, such as myself or whoever is first available, will respond. Should you experience further issues, please create a new post. A recent storm brought down a tree which took down one of the above ground cables by my house. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Make the report to that person.. Call 800.288.2020. Thanks. Hope this helps you out. Report an issue Select Chat. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Downed Power Line. STAY AWAY from downed power lines. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Contact Comcast and let them know of the down landline problem. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Sky News is distributed via an English-language radio news service, and through online channels. Your IP: Let us know. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Cookie Notice Our community is your official source on Reddit for help with Xfinity services. Store Locator Status Center Check for outages and troubleshoot your services. Let us give you a call as soon as an agent is available. If youve got a free afternoon, you can run the cable yourself and save some money. Press Enter to send it. How do I get Comcast to fix a cable line? - MetaFilter If you are experiencing problems with Comcast Xfinity, please submit a report below. I have followed these instructions and sent the private message on 6/1/21. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Thanks! X | `>`. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast how do i report a downed comcast line? - perfumexo.com If you see a power line on the ground, don't assume that it is not energized or that it is insulated. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Cookie Notice Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Scroll down and select Manage Internet. #iworkforComcast https://corporate.comcast.com/stories/meet-our-digital-care-team. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Archived post. I really appreciate you being a member of the Comcast Family! Call 800.288.2020 and select Repair. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Thanks! How do you get straight to a representative? A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. 1. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Report an Outage | PECO - An Exelon Company - PECO Energy Company Find an Xfinity Location Check the status and hours of locations near you. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? How does cable internet get to your house? I think it may be the original phone line. You can also request a call at a time that fits your schedule. No worries, Our team can definitely help right here! ASA, ABA, Adherence). Ask for the Comcast liason. The action you just performed triggered the security solution. Sky News is a British free-to-air television news channel and organisation. Type your message in the text area near the bottom of the window 5. Verizon Business customers. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Thanks! I am extremely frustrated this issue has not been of the upmost importance to your company. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. I am an Official Xfinity Employee. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Where or how can I report this? For immediate assistance, check out the Xfinity Assistant. Dial 333 to get connected to a customer service representative. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Comcast: Cable wires are hanging very low across our - GetHuman Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Our team can help get that line raised. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Hope this helps you out. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Press question mark to learn the rest of the keyboard shortcuts. We have made changes to keep employees safe so response and call times may be longer than usual. You can report an issue by going to the Xfinity Status Center. There appears to be no other way to contact comcast/xfinity. Don't touch anything or anyone in contact with a downed power line. Service Status Center | Comcast Business Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Then it thanks me for signing in. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Call us anytime at. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity I explained this to the rep when I called to cancel. A recent storm brought down a tree which took down one of the above ground cables by my house. See how you can save when you add Comcast Business Mobile or add a new line. I really appreciate you being a member of the Comcast Family! Help and Support Topic | Comcast Business Support I called on 7/20/21 to report this issue and no-one has been to fix the wires. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Do what's best for your business. Get in touch with Comcast Business. Thank you so much Anthony for sending us over those details and the Modmail. Click Continue. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Report unburied cables, exposed wires, or downed lines - AT&T Contact Us | Comcast Business Support The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Woman battles Comcast over downed line - WSAZ In the top right corner, you'll see a little chat icon near the bell icon. Then, call PG&E at 1-800-743-5000. Immediately Call Emergency Services. If you have questions about your services, we're here to answer them. 3.) By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Exposed Line/ Wire - How To Report & Things To Know From AT&T How do I report this? It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Contact Us - Customer Support | DISH It's not the power line and I don't think it's the regular cable either because there's no service outage. Hello there! Electric Lines that run from the utility pole to your residence. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. If you smell natural gas or see downed power lines please do NOT use this page. If the IP address resides on the Comcast network. Stay put and call 911. Reporting this to comcast seems to be a problem. I am a bot, and this action was performed automatically. I am at a loss. Youve reached the best place and perfect person to help with virtually all of your account needs! Payments are posted to your account after 5:30 p.m. on the day they are received. Press Enter to send it. Its important that you dont exit the vehicle unless youre in imminent danger. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Tips in case of an outage What if my power is out? How do I report down a cable line? Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. ET. I can't get into my property because the line is blocking the drive way. Step 1: Inquiry. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Select Start Troubleshooting to begin your modem restart. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Comcast Xfinity Outage Map. You have to sign up for gig service and sign a 2 year contract first. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Two delivery trucks have had close calls recently. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Who is responsible for cable line from pole to house? Thank you for reaching out to the Digital Care Team. Click the Check for Issues button. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. It's not the power line and I don't think it's the regular cable either because there's no service outage. Can you please send us a Modmail message with your first and last name and full address? Type a message to let us know what your issue is. . Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Downed Wires | Baltimore Gas and Electric Company Who do you call for a downed cable line? It is to be expected when weather conditions are severe. New comments cannot be posted and votes cannot be cast. To qualify for the credit, customers must: 1. I am a bot, and this action was performed automatically. I would like to report down wires in my back yard for the second time. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. how do i report a downed comcast line? - tourdefat.com We're sorry that didn't solve your issue. Wires down in your yard: Who is responsible? - ABC27 Call us at 800-477-5050. Hi, @user_af7a95. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Question: Does Comcast Hve To Repair A Cut Cable Line. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. A drop-down list appears. An official employee, such as myself or whoever is first available, will respond. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Report a downed power line - Pacific Gas and Electric Company LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Report Downed cable line | Xfinity Community Forum to Call your mayor's office. Can you direct message your name and address? I don't have AT&T, or a landline. Marion County officials report storm has passed leaving widespread wind If you receive overhead electric service, your electric system con- sists of the following: 1. Thank you for bringing this issue to our attention. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. I also appreciate you taking a moment out of your day to reach back out to our team! Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Call BGE at 1-877-778-2222 to report any downed electrical lines. Stay at least 35ft away from any downed wires during cleanup and other activities. Report downed power lines at 713-207-2222. I hate to hear this has been your experience and would love to investigate this for you! Report Issues with Your Xfinity Services - Xfinity Support I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Voting closed 14. The wires at my rental property are on the ground. 1 6 . Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Comcast Phone Number | Call Now & Skip the Wait - GetHuman Stay at least 10 feet away from the wire and secure the area to keep others away, too. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. You can email the site owner to let them know you were blocked. Please contact the moderators of this subreddit if you have any questions or concerns. The channel and its live streaming world news is available . Privacy Policy. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Enter another ZIP to see info from a different area. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! @XfinityThomasChow long does it take for someone to reply? -You are responsible for the "mast," the . Eastand Royal - Vice President of Customer Experience - LinkedIn We truly appreciate you taking the time to reach out to let us know about a downed wire. 7 years ago. Our community is your official source on Reddit for help with Xfinity services.
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