Your IP: -Discover the hottest events in your area. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. The ACCC has also advised consumers to steer clear of Viagogo. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. She was told that up to 200 people had also been turned away due to fake tickets. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. To post a ticket for sale on viagogo You must first register with the Site. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. They take your money and have no way to ensure you get the tickets. Justice Burley labelled that as "qualitatively a very serious misrepresentation". The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. 2.12 Seller Payment. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. the application was unnecessary at the time it was made. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. PDF FanFair Alliance - Ever get the feeling you've been cheated? You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. For more information check the Skilling Australians Fund Levy information at In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. This website is using a security service to protect itself from online attacks. Viagogo DO NOT refund and are not contactable. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Stock images:Getty, unless otherwise stated. Further information can be found at Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. Note that Your payment may be withheld if you violate this clause. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. What are the viagogo Terms and Conditions? Viagogo must sell StubHub's non-US business - BBC News Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. There are limited situations where refunds can be granted. Viagogo has the right to deny your request for a refund. 2.7 Payment Authorization. 5.3 Disclosure of Information. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Read Customer Service Reviews of www.viagogo.nl - Trustpilot If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Contact Viagogo directly - raise a complaint & request a full refund. arrow_forward. Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events You will pay NT$9225. Warning issued about Viagogo after claims four Wiggles tickets - 9News Elton John gig ticket scam prompts consumer warning about Viagogo after You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. 1.3 viagogo Guarantee. This may limit your ability to be grantedanother visa. 2.10 Collecting Payment. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. Event dates, times, venues and subject matter, which are listed on the ticket, may change. How can Viagogo get away with charging such big fees? Yes! Fears ticket scalping will surge as laws fail to rein in Viagogo - CHOICE Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Spain, the UK and Australia. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. There are an increasing number of unauthorised ticket resellers operating online. South Australia's Consumer . How to get a refund from Viagogo - Quora If the Google listing says ad, do not click. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . About this app. Hello has anyone had a successful outcome from viagogo through paypal. Read Customer Service Reviews of www.viagogo.com/au - Trustpilot viagogo Reviews | Read Customer Service Reviews of www.viagogo.com 2.14 Substituted Seat Locations. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Viagogo Gets A New $330 Million Loan. No Consumer Refunds - Forbes
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