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I really have a bitter sweet relationship with the firestick. Amazon Firestick Not Working: 2023 Troubleshooting. After 1 month without being able to do anything, and two weeks since a tech said theyd get back to me, but didnt have a solution, I am demanding credit for the month and programs paid for, and a new system. Have you had many issues with your Fire TV Stick? A Fire Stick having a black screen or not displaying any image is often the result of selecting the wrong HDMI input on the TV. Amazon helpful but Im about to bin the firestick and just buy a smart TV. Must have been like this forever. These errors are. have this problem, My Firestick quit working. This is a known issue we are currently investigating. Sounds good to me! When I was able to get in I removed some apps but still it reset again. No charge! * Windows devices that do not support Wireless Display (WiDi) Turned on/off the TV. of the page. Same here, two echo dots and one fire stick all stopped working same day, Alexa said she couldnt understand me at the moment i tried every suggested fix, and went through all the suggestions again and again spending over 6 hrs appeasing 3 different reps who gave up and said my devices were all faulty, right no way, 15% off price of new ones as mine were out of guarantee period, not a chance, because i know three devices do not all go faulty same day same time, i eventually de registered all the devices only to discover none of them will re register, the echo dots saying i am inputting the wrong wifi password when i am clearly not, the fire tv refusing to register saying there is a problem to connecting to Amazon then the tv screen starts moving left to right repeatedly making it impossible to choose try again or cancel, one month later and hundreds of hours spent trying to get these working (i dont give up easily) tried different router, even connected fire tv through ethernet instead of wifi, re installed app, tried app on phone tried app on laptop, different amazon account all to no avail, these devices are bricked, someone switched them all off or bricked, blocked them same day, something fishy is going on here, one thing for sure i wouldnt buy any Amazon devices ever again, they are not to be trusted, if Amazon are unable to get my devices to work and the reps honestly have not got a clue, otherwise i wouldnt be here writing this, strange thing this, isnt it, maybe Mr Putin is doing it. Why you should buy the Hisense 120-inch L9 Series TriChroma Laser TV But now what! Robin, do you like your new Roku stick? Also get buffering, no internet collection, apps not working. This Disney Plus deal ends on Monday lock it in while you can, The best TVs of 2023: our favorites from Samsung, LG, Sony, and more, I saw Sonys 2023 TVs, and I think this model might be the best TV of the year. Mine works perfect I have 4 but they do an upgrade and screw everything up, Ok mine did this it start update on screen then goes to next screening saying it cant up date and then goes back to up date will not let me go to setting or anything, Any ideas on how to get your firestick to work? Mine does this when buffering if signal is weak or program first starts I usually fix this by going back 10secs. Internet good been restarted several times. Theres also an impressive list of games on the Amazon Fire TV app store and Amazons Luna game streaming service. Ever since Amazon updated their home menu, none of my fire sticks respond. I have done everything that everyone else has done to no avail. Step 2: Double-check that your television is set to the correct HDMI input for your Fire TV Stick. Go to Settings > My Fire TV > Reset to Factory Defaults, then confirm when prompted. I have had issues since 9 am cst this morning. me too today! It is not what it is crazy led up to be. Its unlikely your TV will switch automatically. Finally, the nuclear option. What is Amazon doing, outsourcing the problem to China to fix it. TV Player is the extremely popular streaming website for UK users, allowing them to watch free to air channels online using a username and password login only. Lets look at some solutions to common problems so that you can quickly get your Fire TV Stick back in working order. Im curious if youre happy with it? Have replaced batteries tried rebooting etc, but cannot even get the menu to restore factory settings. If you have a device that supports Chromecast or AirPlay then the mobile apps can use this to cast to bigger TVs. Its located on Amazon software kindle and fire TV for free. What is wrong. I have same issue except now it is stuck spinning on the firetv logo screen. I tried everything abov. . 10:37 AM STV Help and Support. Problems like an Amazon Fire Stick not working, a black screen showing instead of media, and apps not loading properly are often occurring because of out-of-date software, internet connectivity issues, or an insufficient power supply. If the video keeps buffering, first reboot your device. 06-07-2021 On your laptop, mobile or tablet, enter the web address - stv.tv/activate. in. This process essentially restores the streaming stick to the way it came in the box. I had that same issue with fire stick light. It finally updated. I also just put fresh batteries in the remote, just in case. Very disappointed!!! Firestick 4K not working since yesterday. It works fine, I only do not understand the battery drain. Is this a plot by Amazon to get us to buy new? Please assist. Its not my Wi-Fi or router because Roku performs just fine. Step 7: Hold the Home button on your remote for 40 seconds, then release. LG released its own twin-laser-based projector TV back in 2019 and the technology has improved a ton since. I have tried resetting, rebooting, etc. I found the perfect fix. There is differently a glitch with the STV player and the samsung software. Hi Chris, just tried that but that update is not available and after running the check says the software version I quoted was the up to date version? Lets see, when I go onto a program I want to watch it comes up in the top left hand corner LiveNet error??? in, Thanks James 4578 Guess Ill just have to do without on this telly. 06:01 PM It is very convenient having tested . AI Voice Cloning Is Coming to Your PhoneHere's Why You Need to Be Careful, Bandcamp Doesnt Need to Replace Streaming to Win Big, Garmin Expands Its Running Watches Lineup With Two New AMOLED Models, UPDATED: Microsoft's Bing Chatbot Has Three New Personality Types, Xioami's New AR Glasses Highlight the Design Challenges Apple Faces, Why All These New AI Chatbots Are Fighting So Hard For Your Attention, Conversational AI Like ChatGPT May Soon Have a Face That Looks Human, TikTok Launches Robust New Parental Controls to Limit Screen Time for Kids, Extra: Why Fire Sticks Show Black Screens. I hope Amazon comes up with an answer soon. It freezes when playing anything from Hulu. Ideally, it would be best to connect the Fire Stick directly to the wall. My Fire stick has no sound after I switch from a TV app station to local antenna though the Amazon Recast. I've got a 2020 Samsung Smart TV, the STV app was pre-installed and worked fine at the start but towards the end of 2020, the app stopped working. Any other ideas? is it possible to download it to Firestick for example? From there, click the 'Settings' icon followed by 'All Settings'. Step 3: Open the Fire TV app and select an available device. Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub. He writes about Windows 10, Xbox One, and cryptocurrency. Copyright 1995-2023 All Rights Reserved. Possible YouTube app problem back again, plus internet speed different on Samsung TV vs iPhone and MacBook on same WiFi network. https://support.stv.tv/support/solutions/articles/2000007702-which-platforms-are-supported-by-stv-pl Samsung Frame QE55LS03AAUXXU hard disk no content found. Came back after being gone most of the day. Step 2: If your Fire TV Stick supports the screen-share function, when you hold down the Home button, a mirroring icon should appear if your device is compatible. Step 3: If your smartphone or tablet cannot find the Fire TV Stick, ensure that they are both on the same network and within 30 feet (10 meters). Check your TVs HDMI input. 07:16 AM This is now a problem thats 3 firesticks I have had to factory reset in the past week, there is some kind of problem with the new updates as far as I can see. is there a way to fix it for good? Not sure what Fire TV device is right for you? Step 1: There are a few devices that do not support screen mirroring with Fire TV. Now wont initialize no matter what is done. The system is stuck on updating the Firestick and will not let me do anything, with the remote. A lot of people seem to suddenly be having this problem, The same thing started happening to me yoday. Casting content to a Fire Stick from a smart device or computer can require extra work. There does appear to be an update to your TV to version 1374.0. Just launch. Cant get it to reset to factory settings by pressing HOME for 5 seconds. Mine same thing. The service provider and seller, no one is responding. If I want to watch something I have to plan 5 minutes ahead so I can reboot. Keep checking back for updates from editors whenever there is a verified TV player outage going on. I just bought a brand new one and tried setting it up on 2/25. If so, follow these steps: Step 1: Download the Fire TV app for Apple or Android. We should not have to pay for any new equipment if this is an Amazon problem already paid for. TV Player is the extremely popular streaming website for UK users, allowing them to watch free to air channels online using a username and password login only. A working Fire TV Stick is great, but its useless without your favorite media streaming apps. My trouble with 2.4 Mhz wifi has been fixed moving radio channel from 11 to 6 in the router. If you notice a delay between the sound and picture, go to Settings > Display and Sounds > Audio > AV Sync Tuning. My tv has stopped working completely since I plugged in the new firestick. My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GBOne Ui 5.0,Android 13 . I have trouble shooting from A to z from z to A from 1 to 10 from 10:00 to 9:00 and these things do not work what a waste of money the first one I have which is not the light it works perfectly so I dont know what in the world is going on I just sent you. My old Firestick without Alexa works fine!! Could it be related? Same thing. 07-01-2021 I get stv player but old version and can't seem to update. Holding the select and play/pause buttons down at the same time for about five to 10 seconds will make the Firestick reboot. Have you found a solution? I have a brand new out of the box 3rd generation Firestick which is for the 3rd in the house so I know how to set one up. After 10 seconds I get a rapid flashing green light on my remote but no connection or download on my TV. Its stuck on the updating screen and I factory reset it twice. Remote works, TV works, internet works, but it was slow and sluggish, didnt want to obey commands from the remote. 08:07 PM in, When I search the apps so that I can download it again, it doesnt even show as an available app, This is a Samsung model ue32f6200 software version 2127, 17-06-2022 In many cases, restarting the device and WiFi router can help. To install an Amazon Fire TV Stick, plug the power cable into the power adapter and the Fire Stick, then plug the adapter into an outlet. I am giving up and just ordered a ROKU stick. The final solution you can try if things are still loading slowly is to try and position the Firestick and your router as close as possible, and to remove any obstructions between the Firestick and the router. Waste of money. The new feature uses a Bluetooth protocol known as Audio Streaming for Hearing Aids (ASHA), along with special modifications for the specific needs of those who use implants. If your Fire Stick remote isn't working, first check the batteries and try pairing the remote with your Fire Stick again. Changing HDMI port and batteries did not help. Something is wrong with Amazon Firestick, how can all of us be experiencing this same issue? Bought mine to replace a seven year old version that worked fine but was very slow. Help. Bought a new one and same thing. Did EVERYTHING in this article, nada. If this still doesnt work, then you might want to try restarting the device by unplugging it, or a factory reset if you can control the Firestick from your phone to get into the settings. Check the Fire Stick remotes batteries. Some TV models will automatically turn on when a connected HDMI device is powered up though many still need to be turned on manually via their remote. NONE of the recommended fixes have worked. 12:20 AM Changed batteries in the remote still nothing. Nothing happened so I am advised to press the HOME button for 10 seconds (holding it near the Firestick). Try changing them for new batteries to see if this fixes the problem. Ive done everything unplugged the power from the stick, rebooted my wifi 3 times. March 1st and my stick says installing updates. 17-06-2022 11-01-2022 Step 6: Choose Clear cache and Clear data. Two Fire stick lite not one works. If you are having this issue we would Look the for the red First, you can uninstall and reinstall the app; then, try restarting the device. Step 3: Select an app that's not loading on Fire TV Stick.. I am working my way through the troubleshooting online guide to no avail. Fire TV Stick versus Fire TV Stick 4K Max versus Fire TV Cube, Unable to share your screen to your Fire TV, This simple trick gets you 54% off an Amazon Fire TV Stick 4K, Bluetooth Multipoint finally arrives on Sonys best wireless earbuds. One of your buttons is probably stuck depressed. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Tried new batteries, pressed select and play, etc. Why does my Fire Stick turn on and off by itself? Step 1: If your Fire TV Stick doesnt turn on, make sure that the remote has fresh batteries and that it isnt the issue. It doesn't matter if I use the iptv Smarters app, or any iptvs Smarters branded app, when I'm clicking through channels , it just decides to not connect to a stream any more. Clear the Fire Stick cache. Copyright 1995-2023 All Rights Reserved. Here are some of the best solutions listed, from easiest and quickest to more complex and time-consuming. so the stick is pretty much useless. mine keeps restarting completely. I am having the same problem. @Maz6 Unfortunately not now compatible with your model but other options for viewing including external devices as explained in the article I posted earlier. Step 5: Select the app you are having an issue using. Also, have you tried a Smart Hub reset of the TV? Amazon suks. If nothing else works, a factory reset will completely wipe the device but fixes many issues. Is anyone having an issue with a white box on the screen that say Home, title of movie, app, ect and cannot get rid of it? Its also recommended to make sure youre using the included power adapter and power cord. Right John! The first time I unplugged and replugged it in it let me get to the set up and then just wouldnt connect to wi-fi but now after resetting the router and trying it on another tv (where another fire stick is working fine) I cant get past this screen. 09:06 AM I have a rental house where most annoying is the fact that the live menu is not working. The Fire TV will automatically pair with the remote. But, I've had it confirmed: it's no longer possible to support the latest requirements of the STV Player on 2011-2014 (D range to H range) models due to technical limitations, and so it's been removed. They arent wi fi 6 firesticks. Uninstall the application by following the steps above, but select the Uninstall option for step 6. Most likely its the otg cable you have plugged into your fire stick that is causing the problem, unplug it and and any external drive and it will reboot the firestick ok, then reconnect your otg cable and external drive. Fire stick Amazon are very cunning, no access to their main Managing director. Turns on to the FireTV screen with the 3 dots flashing but wont go further and the factory reset doesnt work. Problem solved. Now I turn it on and nothing happens its just a black screen. I have rebooted the router. The real solution here is to stop watching TV for a while and get back to doing something meaningful like accomplishing stuff in my life! Installed my downloads from Amazon, (the factory reset deleted all), installed Wi-Fi & internet fix for fire TV & tablets from safe fig apps. Yes, if you are still However, any affiliate earnings do not affect how we review services. If you are not registered, you will now need to fill in the STV Player registration form. If you have issues using the Fire TV app, begin by ensuring that you are connected to the same Wi-Fi network as your Fire TV Stick. The technical storage or access that is used exclusively for anonymous statistical purposes. Step 1: Navigate to the Fire TV Stick Settings menu and select 'My Fire TV' option. I even bought adapter for ethernet usage instead of Wifi but I cant get to the settings themselves to tell it what I did and I need to forget the previous network. It has done this since I got it. I just bought a new fire stick after my previous one died after several years and after a month it is already jumping from program to program, never completing shows. Wait 10 minutes. Find out about all things STV Player - including our iOS and Android Apps, Web site, Set top boxes and Smart TVs. All I get is a flashing screen. I want a refund! Step 1: If your Wi-Fi doesnt seem to be working, first make sure you are connected by heading to the Fire TV Home screen, then selecting Settings, and then Network. Im so tired of this! Click on the Join STV/Sign in button. Same problem with a year old Fire Stick. Be sure you're close enough to the TV and there are no obstructions. Scroll to the right and select the option that says My Fire TV. Free for everyone in the UK. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Ugh!! 09-01-2021 Help? How did you fix this ? Mine is doing the same thing. Copyright 2007-2020 STV. Enter the following fields; first name, last name, create a password, date of birth, How do you factory reset the firestick? Been rebooting it and trying all the suggested options. No more black screen! Was this answer helpful? Youll be presented with a web address and unique 5-digit code on your TV screen. Either China or Russia. No matter what your favorite media streaming service might be, youll need a way of getting the latest episode of The Umbrella Academy or The Boysto your television. in. There is sound on start-up when Fire Stick first appears on-screen, but not after that. If you like to stream on your phone or tablet, ITVX Premium lets you download shows to watch offline (on these devices and more, like laptop and PC), a feature not available for free users. I have compared it with Roku, and Firestick does not work as well. Loaded just fine. Thanks, mine is doing the same. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Did you figure out how to fix the issue, My firestick only comes on Saying Firestick. Doesnt fix the issues. sometimes I watch a show and hen I switch channels i have to reboot. 13-01-2021 I too had issues with my Firestick. From the Network tab of the settings menu, you can either press the play/pause button to check the network status or the menu button to forget the network. If you dont want to use the physical Fire TV remote to control your setup, you can also use the Fire TV app. I tried every suggested troubleshooting method but nothing worked. Youll need to get online if you want to enjoy Netflix, Hulu, Amazon Prime Video, or any other streaming service. Think Amazon caused it with the update. I try to go to settings and nothing is there. Same thing! in. I will update findings if I am successful in my trials with this. I have unplugged etc, Ive been having alot of issues since around that time, Ive tried the fixes I can and still really bad with fail to connect, buffering, yada yada. Doesnt Amazon have any responsibility responsibility. Tried everything above, not working. Didnt help. Can I watch STV when I'm on holiday? No. A Fire Stick not turning on or not working can also be caused by power issues though a more common culprit is the incorrect HDMI input being selected or the TV not being turned on correctly. Should I not buy movies? Your. Holding down the select play/pause does nothing. I do not have Alexa. You can reboot your Fire TV Stick by holding the select and play/pause buttons at the same time for about five to 10 seconds. Well it sounds like everyone is having the same problems that Im experiencing all its doing is rebooting and it has fresh batteries, very Very frustrating, wish someone could help me fix this problem. It lasted almost 2 years. If your Amazon Firestick is not working, take a look at this troubleshooting guide to help you quickly get back to watching your favorite streaming content. Dont be afraid of losing your apps. There are a couple of recommended fixes if apps are frequently crashing on your Fire TV. When I finally get into settings, it boots me out of any app I open without even attempting to open it. It wont restart holding select key and pause button, i changed batteries (although its a new remote), I unplugged, it wont stay on long enough to allow me to reset it. This cleans up the temporary files stored on its storage and helps you start afresh. This can be found at the bottom of the my Fire TV tab of the settings and will completely reset the Amazon Fire Stick. Mine started this same thing yesterday. 04:30 PM If your device hardware is flawed, they may replace it for you if you are still under the original warranty. Help? Why is Chromecast not showing on my iOS app. 17-06-2022 Restart your Fire Stick: Press Select and Play on the remote for 10 seconds to quickly restart your Fire Stick. Plus, I never cleared any cache the entire time I had the stick. We are independently owned and the opinions expressed here are our own. Im not even sure where to go to fix this issue. Your email address will not be published. Amazon recommends that you try to make sure youre using the included connection cables first before trying any third-party cables. You may need to re-pair your app remote with your Fire TV Stick if it is not responding. 03:13 PM If you've replaced the batteries, make sure you're within range, and if the remote still does not work, you may need to restart the Fire TV Stick with the following steps. changed batteries still the same. Another common cause is the lack of sufficient power to the device to let it run properly or turn on as it should. They could not fix so might as well smash it. Digital Trends Media Group may earn a commission when you buy through links on our sites. Step 4: The same idea goes if you are using an A/V receiver make sure you are on the correct input, or try plugging the Fire TV Stick directly into the television to see if the receiver might be causing the problem. Doesnt load, kicks me out of being registered, and Im getting tired of it. Reading, learning, fixing stuff, volunteering to help others, etc. Very frustrating. If the Firestick doesnt see your WiFi at all, then try to move the router and the Firestick closer together and remove any object, especially anything metal, between them if possible. Thanks! If your Firestick is only showing a blank screen, then the first thing to try is restarting the device. It is very convenient having tested it ourselves, but being a streaming based service there are certain times when TV Player is down with many problems preventing users from watching live TV when they need it the most. Step 1: If your television doesnt show anything other than a blank screen, begin by unplugging your Fire TV Stick, then plugging it back in. Some other matches also will be available free on Apple TV the weekends of March 4 and March 11. Using the reset to factory defaults button at the bottom of the my Fire TV tab of the settings will completely wipe the device but will fix many persistent issues. My firestick does not get past the logo then goes blank, thats using a hub but connected directly to TV itll work. The last thing you can try if the Fire TV device is still only displaying a blank screen is to make sure the device is connected properly to your TVs HDMI port. 1 Firestick and I get issues daily. Siftware T-MSMDUEC 1372.2, B6970101/070204, BT-S, 13-01-2021 Please try again later. It wont even let me look at the networks. So if youre having trouble with your Firestick remote, the first step to take is try new batteries. If youre having buffering issues with your Firestick, there are a few things you can do to hopefully improve the connection. Sometimes a Fire Stick takes a while to load or install updates. To tweak the settings, you can take these steps: If you're on Amazon Fire TV, simply go to Settings > Device Options > Date & Time and make sure Automatic Time Zone is switched on. If you turn your Fire Stick on and it sits on the logo loading screen, wait at least 10 minutes to see if the issue resolves itself. Now it constantly crashes and restarts. Spoke to Amazon. You purchased a Fire TV Stick to watch your favorite content, not the logo! That said, many of the most common issues can be cleared up by restarting your Fire TV Stick and sometimes your router as well. Today's tech news, curated and condensed for your inbox. Ive tried everything as well. in, Older Samsung TV. No problem. If you find yourself unable to connect to Wi-Fi or get stuck at the Fire TV boot logo, weve got a solution for you. Thank you for your time. In this part of the settings, youll see an option to Enable Display Mirroring. While many devices should be able to mirror your Fire TV even without this mode enabled, turning this on will make it easier for other devices to find your Fire TV. Whats the problem, Roku, Tivo all work? 1000s of hours of shows available only in the app. Unplugged the firestick, from the power and the TV for several minutes nothing has made a difference.. Using Googles speed test is a good way to make sure your internet is working properly, and it will tell you whether you have the bandwidth for streaming along with your results. Amazons Fire TV Stick is one way of accomplishing such a task, but it isn't without its problems -- as with any other electronic device. Step 2: Ensure you are connected to the same Wi-Fi network as your Fire TV Stick. Our Services use cookies to provide, analyse, improve and personalise your experience and to show you ads based on your interests. I kind of thought that was the reason because it worked perfectly fine when there was no snow! Amazon need to fix it dont they. Try using a different HDMI port or a different TV. Is this what yours was doing? Perhaps someone has hacked their system somewhere and the bots are making their way across their system. Ive done everything and nothing is working. in. Mine is doing exact thing. Whats all that you replaced? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2007-2023 Cloudwards.net - We are a professional review site that receives compensation from the companies whose products we review. Looking for what feels like the ultimate TV but you still want one of the best TV dealsaround? They all work fine. I realized it was not my fire stick it was that particular TV so I rebooted my TV and my Fire stick is working fine. Turned on TV. Unplugged and reset router. Is there any other easy way to factory reset?? * iOS and MacOS devices At the moment, hearing implant streaming is available on Fire TV Omni QLED Series, Fire TV Omni Series, Fire TV 4-Series, Fire TV Cube (3rd Gen), and Fire TV Cube (2nd Gen) devices. Ive done everything still not working.. fed up. Enter the following fields; first name, last name, create a password, date of birth, Search our help centre for help with out web site, Mobile apps or TV apps. Once youve allowed your router to restart, run a speed test on another device thats connected to your WiFi and see if the results are what they should be. Mine is doing the exact same thing. I think Ill switch to Roku too. My TV broke so we inserted it to another TV and hasnt worked since. It helps if I restart fire stick thru settings, but now Im having to do every e evening. I have 2 firesticks. We have two more in the household and they work fine!